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Financial Brand Growth Strategy | Rebuilding Customer and Community Relationships for a Public Bank

Financial Brand Growth Strategy | Rebuilding Customer and Community Relationships for a Public Bank
{ Challenge }

In a highly regulated financial environment, brands face limitations in executing large-scale,
precision-targeted campaigns. Existing social content also struggles to effectively drive user engagement and conversion.

The core challenge of this project was how to rebuild a sustainable model for user interaction and growth within these constraints.

{ Solution }

01 | Audience Segmentation & Content Strategy Design
Rebuilt the brand’s communication framework based on platform dynamics and user behavior—enabling more targeted messaging and improved conversion performance.

02 |  Innovative Engagement Mechanisms (AR × AI)
Introduced AR experiences and AI-driven interactions to overcome traditional constraints in financial communication—enhancing depth of engagement and user participation.

03 |  Traffic Integration & Conversion System Development
Integrated owned and earned channels to construct a seamless user journey—effectively converting social reach into accumulative, long-term user assets.

{ Impact }
4-year consecutive partnership
Secured a partnership with a public financial institution
Official LINE account open rate reached
up to 95%
Annual growth in user inquiries for banking services
increased by

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